Privacy Policy

Effective Date: March 1st, 2025

Introduction

Welcome to FeaturAsk ("we," "our," or "us"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform to collect and manage feature requests. FeaturAsk (https://featureask.com) is a feature request collection and management platform that helps businesses gather and organize user feedback through an embeddable widget and management dashboard.

1. Information We Collect

We collect information that you provide when signing up, submitting feature requests, or voting on existing requests. We may also collect usage data to improve our services.

• Personal Information: We collect:
  • Email addresses and names for account creation and management
  • Login credentials (securely managed through authentication providers)
  • Profile information you choose to provide
• Feature Request Data: We store:
  • Feature requests and their content
  • Votes and engagement metrics
  • Comments and feedback
  • User-submitted attachments or examples
• Usage Data: We collect:
  • IP addresses and browser information
  • Device information and operating system
  • Interaction patterns and engagement metrics
  • Time and date of access
• Integration Data: When you integrate our widget:
  • Basic website usage data for functionality
  • Widget configuration settings
  • Integration-specific metrics
• Payment Information: For paid subscriptions:
  • Payment processing is handled securely by Stripe
  • We do not store credit card information
  • We maintain basic billing information for account management

2. Google Authentication

FeaturAsk offers Google Authentication as a secure login method. Here's how we handle your Google account information:

• Limited Data Collection: Through Google Authentication, we only collect and store your email address. We do not access, collect, or store any other sensitive Google account data.
• Authentication Process: When you choose to sign in with Google, you are redirected to Google's secure authentication service. We never see or store your Google password or other sensitive credentials.
• Data Usage: Your Google-provided email is used solely for:
  • Account identification and authentication
  • Essential service communications
  • Account security notifications
• Data Protection: Your Google-provided email is protected with the same level of security as all other personal data we collect, using industry-standard encryption and security protocols.
• Limited Use: Our use of Google user data complies with Google's Limited Use requirements. We do not transfer, sell, or misuse this information for any purposes beyond those specified in this privacy policy.
• Transparency: Any changes to how we handle Google Authentication data will be reflected in updates to this privacy policy, and you will be notified of significant changes.

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery:
  • Providing and maintaining our feature request platform
  • Processing and managing feature requests
  • Authenticating users and managing accounts
  • Facilitating communication about feature requests
• Communication:
  • Sending service updates and notifications
  • Providing feature request status changes
  • Sending security alerts and support messages
  • Delivering promotional materials (with opt-out option)
• Platform Improvement:
  • Analyzing usage patterns and trends
  • Enhancing user experience
  • Developing new features
  • Maintaining platform security

4. Data Storage and Security

We implement robust security measures to protect your data:

• Security Measures:
  • Industry-standard encryption protocols for data transmission and storage
  • Secure database hosting with regular security updates
  • Access controls and authentication requirements
  • Regular security audits and monitoring
• Data Protection:
  • Protection against unauthorized access
  • Regular data backups for reliability
  • Secure widget integration protocols
• While we implement strong security measures, no method of internet transmission is 100% secure. We continuously update our security practices to maintain data protection.

5. Data Sharing and Third-Party Services

We do not sell or rent your personal data. We share data only in the following circumstances:

• Third-Party Service Providers:
  • Payment processors (Stripe)
  • Email service providers
  • Analytics services
  • Cloud infrastructure providers
• Legal Requirements:
  • To comply with legal obligations
  • To respond to valid legal requests
  • To protect our rights or property
• Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
• Public Features: Feature requests may be visible to other users, but personal information is protected according to your privacy settings.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies:
  • Maintaining user sessions
  • Remembering preferences
  • Ensuring security features
• Analytics Cookies:
  • Understanding usage patterns
  • Improving platform performance
  • Tracking feature engagement
• You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

7. Your Privacy Rights

You have several rights regarding your personal data:

• Access and review your personal data
• Correct inaccurate information
• Request deletion of your data
• Export your feature request data
• Opt out of marketing communications
• Control feature request visibility
• Object to certain data processing
• California residents have additional rights under CCPA, including:
  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to request deletion of personal information

8. Data Retention

• Account data is retained while your account is active
• Feature request data is stored until explicitly deleted by you or your organization
• Free trial data is retained for 30 days after trial expiration
• Archived feature requests may be retained for historical and analytical purposes
• We may retain certain data as required by law or for legitimate business purposes

9. Children's Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect data from children under 13. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updates to Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or platform notifications. Continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

For any privacy-related questions or concerns, please contact us at:
Email: support@featurask.com