Privacy Policy

Effective Date: March 1st, 2025

Introduction

Welcome to FeaturAsk ("we," "our," or "us"). This Privacy Policy explains how we collect, use, and protect your information when you use our platform to collect and manage feature requests.

FeaturAsk (https://featureask.com) is a tool that helps businesses gather and organize user feedback through an embeddable widget and management dashboard.

By using FeaturAsk, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us, as well as limited data automatically through your use of our platform.

• Personal Information:
  • Name and email address for account creation and management
  • Login credentials (managed securely via authentication providers)
  • Any optional profile details you choose to provide
• Feature Request Data:
  • Requests, votes, comments, and other user submissions
  • Attachments or examples voluntarily shared
• Usage Data:
  • IP address, browser type, and operating system
  • Device identifiers and session activity
  • Date, time, and duration of access
• Integration Data:
  • Widget configuration settings
  • Integration metrics for performance and reliability
• Payment Information:
  • Payment processing is handled securely by Stripe
  • We do not store or process credit card numbers
  • Basic billing details (such as invoice history) are retained for account management

2. Google Authentication

FeaturAsk allows you to sign in using Google Authentication.

• We collect only your email address from your Google account
• We do not access your password, contacts, or other Google data
• Your Google email is used solely for login, account identification, and essential service communication
• We comply with Google's Limited Use policy: data from Google is not sold, transferred, or used for unrelated advertising

3. How We Use Your Information

We use the information we collect to:

Service Operation:

• Provide, maintain, and improve FeaturAsk
• Manage user accounts and authentication
• Process feature requests and related interactions

Communication:

• Send service updates and support notifications
• Inform you of new features or improvements (you can opt out at any time)

Improvement and Security:

• Analyze usage to enhance platform performance
• Detect and prevent security threats or misuse

Legal Basis for Processing (GDPR):

Our processing is based on:

• Contract necessity (to deliver our service)
• Legitimate interests (to improve and secure FeaturAsk)
• Your consent (for optional communications)

4. Data Security

We use industry-standard technical and organizational measures to protect your information, including:

• Encryption in transit and at rest
• Access control and monitoring
• Secure hosting environments
• Regular software updates and audits

While we take strong precautions, no method of online transmission is entirely secure. We cannot guarantee absolute security but continuously work to strengthen our systems.

5. Data Sharing and Disclosure

We do not sell or rent personal data. We only share data when necessary to operate our services:

Service Providers:

• Payment processing (Stripe)
• Email and communication tools
• Cloud hosting and analytics services

Legal and Compliance:

• When required by law or valid legal process
• To protect our rights, users, or the public

Business Transfers:

If FeaturAsk is involved in a merger or acquisition, user data may be transferred under appropriate safeguards.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in
• Remember preferences
• Measure usage and improve functionality

You may control cookie preferences via your browser. Disabling cookies may affect certain features.

7. Your Rights

You have the right to:

• Access and review your personal data
• Request correction or deletion
• Export your data
• Object to certain processing
• Withdraw consent (for marketing)

California Residents (CCPA):

You have the right to know, access, delete, and opt out of the sale of personal information (though FeaturAsk does not sell data).

Requests can be made by contacting support@featurask.com.

8. Data Retention

We retain data only as long as necessary for the purposes described:

• Account data: retained while your account is active
• Feature requests: stored until deleted by you or your organization
• Billing data: retained for accounting and legal obligations
• Free trial data: deleted 30 days after expiration

9. Children's Privacy

FeaturAsk is not directed to children under 13. We do not knowingly collect data from minors. If you believe a child has provided personal data, contact us to remove it.

10. International Data Transfers

If you access FeaturAsk from outside the United States, your information may be processed in the U.S. or other jurisdictions. We apply safeguards consistent with applicable data protection laws.

11. Third-Party Links

Our platform may link to other websites. We are not responsible for their privacy practices or content. Please review third-party privacy policies before using their services.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through email or in-app notifications. The revised policy will be effective once posted on our website.

13. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:
📧 support@featurask.com